AMP’s Employee-Centred Approach to Performance Management

In August AMP’s Director of People & Culture Transformation, Chloe Hawcroft, shared details of the innovative work AMP has done around performance management.

Research showed that employees and leaders found traditional processes admin-heavy and time consuming, so they embarked on a journey to redesign a new way to lead and manage performance within the organisation. Having explored all the options, AMP selected a human centred design methodology which, combined with neuroscience research, culminated in a new approach called ‘Perform@AMP’.

One of the new mantras at AMP is that ‘performance is always learning and improving together’. With a focus on developing a growth mindset amongst their people, individuals now ‘own’ their own performance and development, and leaders are given more autonomy whilst managing the performance of their teams.

This new approach is based on regular quality conversations between employees and leaders. Support is still provided through simple tools and capability development, but the traditional ratings have gone and there is now more emphasis on leader judgement.

AMP now has a companywide performance philosophy with five performance promises, and the assembled group of senior HR professionals who joined the event were given an in depth insight into the findings of AMP throughout the process.

This topical case study generated excellent discussions amongst the group as they collaborated over their own business challenges and gained new perspective.

We would like to extend our sincere thanks to Chloe for a sharing so much detail around AMP’s journey with the assembled peers.

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Speaker details: Chloe Hawcroft 

Chloe is a senior transformation, culture and organisation development professional with 20 years of experience in a combination of corporate and consulting roles working with ASX200 companies. She has been a senior adviser to leading companies enabling transformation and alignment of people and culture to achieve tangible business outcomes.

Chloe was also a founding board member of The 100% Project, a not-for-profit working with leading companies on how to develop evidence-based strategies to close the gender gap in senior leader roles.

Chloe joined AMP in 2013 focusing on leadership and talent development, cultural change and transformation of key people systems such as performance management that will enable AMP to realise its vision to be Australia and New Zealand’s favourite financial services organisation by 2020.